Frequently Asked Questions

Explore our FAQs to Learn More About Our Products and Services.

We accept credit and debit cards, e-wallets, and cash on delivery (COD). All payment methods are processed through secure electronic payment gateways to ensure a convenient and reliable shopping experience. Learn more

Yes, we provide the option of cash on delivery (COD) for customers within Qatar. Learn more

Yes, you can use e-wallets as a secure and easy payment method. Learn more

Absolutely, all payment transactions are conducted through accredited payment gateways that ensure the protection of your personal and financial data. Learn more

Currently, we deliver exclusively within Qatar. Learn more

Delivery typically takes between 2 to 5 business days, depending on your location and product availability. Learn more

Shipping fees apply based on the order type and customer location. Detailed information is available on the shipping policy page. Learn more

Once your order is shipped, you will receive an email containing a tracking number to monitor your order status. Learn more

Please contact our customer service directly for assistance tracking your order and resolving any issues. Learn more

We accept returns and exchanges for unused products in their original condition within 14 days of receipt, in accordance with our return policy. Learn more

Products must be in original, unused condition with receipts retained. Customized products are not eligible for returns. Learn more

You have 7 days from the date of receipt to submit a return request. Learn more

After receiving and inspecting the returned product, the refund will be issued via the original payment method within a specified timeframe. Learn more

Please contact us immediately to report the issue and receive appropriate support according to our policy. Learn more

We offer warranties on certain products based on their specific details, covering manufacturing defects. Learn more

Warranty duration varies by product and is detailed on each product page or in the warranty policy. Learn more

Warranty covers manufacturing defects but excludes damage caused by misuse or accidents. Learn more

Please contact us as soon as you notice the issue for support and guidance in line with our warranty procedures. Learn more

We recommend reviewing all related policies on shipping, payment, and returns to ensure a smooth shopping experience. Learn more