Frequently Asked Questions
Explore our FAQs to Learn More About Our Products and Services.
We accept credit and debit cards, e-wallets, and cash on delivery (COD). All payment methods are processed through secure electronic payment gateways to ensure a convenient and reliable shopping experience. Learn more
Yes, we provide the option of cash on delivery (COD) for customers within Qatar. Learn more
Yes, you can use e-wallets as a secure and easy payment method. Learn more
Absolutely, all payment transactions are conducted through accredited payment gateways that ensure the protection of your personal and financial data. Learn more
Currently, we deliver exclusively within Qatar. Learn more
Delivery typically takes between 2 to 5 business days, depending on your location and product availability. Learn more
Shipping fees apply based on the order type and customer location. Detailed information is available on the shipping policy page. Learn more
Once your order is shipped, you will receive an email containing a tracking number to monitor your order status. Learn more
Please contact our customer service directly for assistance tracking your order and resolving any issues. Learn more
We accept returns and exchanges for unused products in their original condition within 14 days of receipt, in accordance with our return policy. Learn more
Products must be in original, unused condition with receipts retained. Customized products are not eligible for returns. Learn more
You have 7 days from the date of receipt to submit a return request. Learn more
After receiving and inspecting the returned product, the refund will be issued via the original payment method within a specified timeframe. Learn more
Please contact us immediately to report the issue and receive appropriate support according to our policy. Learn more
We offer warranties on certain products based on their specific details, covering manufacturing defects. Learn more
Warranty duration varies by product and is detailed on each product page or in the warranty policy. Learn more
Warranty covers manufacturing defects but excludes damage caused by misuse or accidents. Learn more
Please contact us as soon as you notice the issue for support and guidance in line with our warranty procedures. Learn more
We recommend reviewing all related policies on shipping, payment, and returns to ensure a smooth shopping experience. Learn more